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Frequently Asked Questions

It’s okay to have questions! Check out these frequently asked questions to find the answer you’re looking for. If you have a question that’s not listed here, please contact us.

How do I place an order?

Orders can be placed using one of the following options:

  • Add the items to your cart and complete the required order information. When you submit your order an ImageWorks representative will contact you within one business day to confirm your order total cost (including shipping and tax, if required) the shipping lead time and handle payment transaction.
  • Call ImageWorks at 800-704-3660.
  • E-mail us at tobacco@imageworksdisplay.com

Will I be charged tax?

Taxes are assessed, collected and remitted if shipped to the States of CA, CO, FL, GA, ID, IL, NM, NC, OK, PA, TN, TX, VA, and WI. Exact amount of tax to be based on delivery destination. For destinations other than those listed, the consignee is responsible for self-reporting.

How can I pay for my order?

You can pay for your order by mailing a check or money order with your order form to ImageWorks Display & Marketing Group, 415 Wachovia Street, Winston-Salem, NC 27101, Attn: TMP Order.

You may also pay by credit card (MasterCard, Visa, American Express or Discover). All credit card transactions will be handled over the telephone by an ImageWorks customer service representative. 

What is the lead-time for my order?

Standard display lead-times are 2-3 weeks from receipt of order. Accessories usually ship within 3 business days.

What are the freight charges?

Freight charges are extra, from our production facility, Oswego, IL. We will provide a freight estimate based on your specific order and ship-to location before the order is finalized.

What warranty is provided with the displays?

Our Tobacco Displays come with a one year, material and workmanship. Replaced or repaired at IWD discretion.

What is the return policy?

If there is an item you would like to return please call 800-704-3660 for return merchandise authorization number. A 25% restocking fee will be assessed. Customer to ship freight back at their own cost.

Do the displays come with graphics?

ImageWorks Display does not supply the header graphics for our displays. Tobacco Manufacturers will provide you with header graphics. Please contact your sales representative for more information.

Do your displays ship assembled?

Our displays ship partially assembled with instructions on how to install shelves, etc.. For information on installation of displays or having your displays installed by an outside company (not affiliated with ImageWorks Display), please click here.

Are you an approved vendor for Altria's Reimbursement Program?

Yes, ImageWorks displays are approved for Altria's fixture reimbursement program (FRP).  Please contact your Altria representative for details and eligibility requirements. 

Do all of your displays ship with a Lighted Header?

Only displays in the Enhanced Series come equipped with a lighted header. However, you may purchase a lighted header separately and add to our other display lines.