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Frequently Asked Questions

It’s okay to have questions! Check out these frequently asked questions to find the answer you’re looking for. If you have a question that’s not listed here, please contact us.

How do I place an order?

Orders can be placed using one of the following options:

  • Add the items to your cart and complete the required order information. When you submit your order an ImageWorks representative will contact you within one business day to confirm your order total cost (including shipping and tax, if required) the shipping lead time and handle payment transaction.
  • Call ImageWorks at 800-704-3660.
  • E-mail us at tobacco@imageworksdisplay.com

Will I be charged tax?

Taxes are assessed, collected and remitted if shipped to the States of NC, IL or CA only. Exact amount of tax to be based on delivery destination. For destinations other than NC, IL or CA, the consignee is responsible for self-reporting.

How can I pay for my order?

You can pay for your order by mailing a check or money order with your order form to ImageWorks Display & Marketing Group, 415 Wachovia Street, Winston-Salem, NC 27101, Attn: TMP Order.

You may also pay by credit card (MasterCard, Visa, American Express or Discover).

What is the lead-time for my order?

Standard display lead-times are 2-3 weeks from receipt of order. Accessories usually ship within 3 business days.

What are the freight charges?

Freight charges are extra, from our production facility, Oswego, IL. We will provide a freight estimate based on your specific order and ship-to location before the order is finalized.

What warranty is provided with the displays?

Our Tobacco Displays come with a one year, material and workmanship. Replaced or repaired at IWD discretion.

What is the return policy?

If there is an item you would like to return please call 800-704-3660 for return merchandise authorization number. A 25% restocking fee will be assessed. Customer to ship freight back at their own cost.

Do the displays come with graphics?

The only Display that includes a graphic is the 2ft Vapor/E-Cig Display.  Tobacco Manufacturers will provide you with header graphics.

Do your displays ship assembled?

Our displays ship partially assembled with instructions on how to install shelves, etc.. For information on installation of displays or having your displays installed by an outside company (not affiliated with ImageWorks Display), please click here.

Are you an approved vendor for Altria's Reimbursement Program?

Yes, both our wood and metal displays are approved, as long as they have a Lighted Header. For other reimbursement requirements or questions regarding your eligibility you must contact your Altria Representative directly. Your representative can clarify the specific requirements for this program.

Do all of your displays ship with a Lighted Header?

The only displays that include a lighted header are those included in the Enhanced Series; however, you may purchase a lighted header and attach it to any Basic or Wood Series Display.

How is ImageWorks involved in Altrias fixture reimbursement program (FRP)?

We are an approved vendor for Altria's FRP; however, we have no involvement in applications, expediting or approvals for reimbursement.