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Frequently Asked Questions

It’s okay to have questions! Check out these frequently asked questions to find the answer you’re looking for. If you have a question that’s not listed here, please contact us.

How do I place an order?

Orders can be placed using one of the following options:

  • Add the items to your cart and complete the required order information. When you submit your order an ImageWorks representative will contact you within one business day to confirm your order total cost (including shipping and tax, if required) the shipping lead time and handle payment transaction.
  • Call ImageWorks at 800-704-3660.
  • E-mail us at tobacco@imageworksdisplay.com

Will I be charged tax?

Taxes are assessed, collected and remitted if shipped to the following states: AR, AZ, CA, CO, FL, GA, IA, ID, IL, IN, KY, MD, MI, MN, NC, NJ, NM, NV, OH, OK, PA, SC, TN, TX, VA, WA, WI and WV. 

Exact amount of tax to be based on delivery destination. For destinations other than those listed, the consignee is responsible for self-reporting.

How can I pay for my order?

Check, money order, and credit cards are accepted forms of payment.

Please send check and money order payments to ImageWorks Display & Marketing Group, 415 Wachovia Street, Winston-Salem, NC 27101, Attn: TMP Order. Please include the order form along with payment. Contact your customer service representative for order total and applicable taxes. Orders will be processed after the check/money order is received.

We accept MasterCard, Visa, American Express, and Discover cards. All credit card transactions will be handled over the telephone by an ImageWorks customer service representative. 

When can I expect my order to arrive?

Displays typically ship within 2-3 weeks after an order is placed and payment has been received. An email will be sent containing a tracking number when the order ships. Delivery date will be dependent upon transit time from our distribution center in Oswego IL to the final shipping location.

Accessories usually ship within 3 business days.

What are the freight charges?

Freight charges are extra, from our production facility, Oswego, IL. We will provide a freight estimate based on your specific order and ship-to location before the order is finalized.

What warranty is provided with the displays?

Our Tobacco Displays come with a one-year warranty on materials and workmanship. Please contact your customer service representative if you have any questions regarding warranty items.

Warranty claims will be reviewed with replacement parts provided at the discretion of ImageWorks Display.

What is the return policy?

If there is an item you would like to return please call 800-704-3660 for return merchandise authorization number. A 25% restocking fee will be assessed. Customers are responsible to ship returned items back to ImageWorks at their own cost.

Do the displays come with graphics?

Header graphics are not included in your order and will be supplied by tobacco manufacturers. Please contact your tobacco company representative to obtain sign graphics. 

Do your displays ship assembled?

Our displays ship partially assembled with instructions on how to install shelves, etc.. For information on installation of displays or having your displays installed by an outside company (not affiliated with ImageWorks Display), please click here.

Are you an approved vendor for tobacco manufacturer reimbursement programs?

Yes, ImageWorks is an approved vendor for tobacco manufacturer reimbursement programs.  Please contact your tobacco company representative for details and eligibility requirements. 

Do all of your displays ship with a Lighted Header?

Only the Classic-Enhanced and Impact! displays come with lighted headers. However, you may purchase lighted headers separately and add them to the Classic-Basic displays.